At Más Que Un Caramelo, we know that questions may arise about our products, so here are the most frequently asked questions from our customers:
Yes, we ship to all of Spain, including the Balearic Islands, the Canary Islands, Ceuta, and Melilla. Our goal is for you to enjoy our products anywhere in Europe. For shipments outside the peninsula, specific conditions or additional delivery times may apply.
Yes, we offer customization options to make every event unique: conventions, launches, trade shows, conferences, training sessions, onboardings, anniversaries, parties, promotions, birthdays, celebrations, and other occasions. You can choose your preferred product type from hundreds of sweets and personalize the presentation to fit the theme of your event and your company’s image. We ensure that every special order is prepared and packaged with care.
Yes, the minimum quantity is listed in each product description. If you have any questions, please contact us and we will be happy to assist you.
Of course. We offer a sample service to ensure the product meets your expectations.
Delivery times vary depending on the product type. Generally, we deliver within 15 to 40 business days from order acceptance. For special orders to our tailor shop, we deliver within 35 to 45 days.
Yes, we understand that many of our customers have specific dietary needs, so we offer sugar-free and gluten-free candy options. You’ll find specially selected products that meet these requirements without sacrificing flavor.
You can filter our selection in the search engine to easily find these products.
If you can’t find what you need in the catalog, please write to us and we will be happy to assist you.
Yes, we offer customized shipping, as well as pre-arranged shipping. If you’re interested in making a formal gift, please contact us directly for more information on the available options.
Yes, our creative department develops proposals based on your brief and prepares a mockup for your approval.
Yes, we are manufacturers and we provide you with all the resources to make your idea a reality. We transform your idea into the gift you’re looking for, starting with just your brief.
If you are not satisfied with your product, you can contact us by email or phone. We do not accept returns without a justified reason attributable to our service.
Our customer service team is available to help you with any questions you may have. You can contact us using our form on the contact page, by phone at +34 91 383 40 40, or by emailing us at info@c-ch.com.
We strive to respond to all inquiries within 24 to 48 hours.
Yes, you can contact us by phone at +34 91 383 40 40 or by emailing us at marketing@c-ch.com
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